The Impact of Perceived Epidemic Concerns on Organizational Citizenship Behaviors: The Mediating Role of Work Stress

Authors

  • Meer Sharafat Hossain Rajagiri College of Social Sciences (Autonomous) image/svg+xml Author
  • Ummey Hafsa Barisal City College (Day-Night) Author
  • Md. Nasim Barisal City College (Day-Night) Author
  • Meer Shafiul Azam Tianjin University image/svg+xml Author

DOI:

https://doi.org/10.65496/jssme.2026.83

Keywords:

Perceived Epidemic Concerns, Work Stress, Organisation Citizenship, Covid-19, Hotel Employees

Abstract

This study examines the psychological and behavioral consequences of the COVID-19 pandemic on frontline hotel employees in Kerala, India. Due to outbreak of the novel Corona Virus, various studies have been conducted on the work stress arising from pandemic. In this study, four attributes of epidemic concerns perceived by hotel employees were examined on work stress and organization citizenship behaviour were verified. There specifically, it investigates the relationship between Perceived Epidemic Concerns (PEC) and Organizational Citizenship Behaviors (OCB), with work Stress serving as a mediator. Data from 100 participants were analyzed using PLS-SEM via Smart PLS 3. In order to attain the research objectives, four hypotheses were created. The results indicate that PEC significantly drives work stress (β= .738), which subsequently inhibits OCB (β = -.391). The study provides a roadmap for hospitality management to sustain extra-role behaviors during public health crises. Though the sample size was not large it can be replicated in the future by the large samples in the same sector. So we would highly recommended that future research can get a better understanding of the impact of Perceived epidemic concern on organisation citizenship behaviour mediated by work stress.

Downloads

Download data is not yet available.

Author Biographies

  • Ummey Hafsa, Barisal City College (Day-Night)

    Lecturer, Management 

  • Md. Nasim, Barisal City College (Day-Night)

      Lecturer, Islamic History & Culture

  • Meer Shafiul Azam, Tianjin University

      Msc, Hydraulic Engineering

References

Brooks, S. K., Webster, R. K., Smith, L. E., Woodland, L., Wessely, S., Greenberg, N., & Rubin, G. J. (2020, February 26). The psychological impact of quarantine and how to reduce it: rapid review of the evidence. The Lancet Journal, 395, 912-920. doi:https://doi.org/10.1016/ S0140-6736(20)30460-8 DOI: https://doi.org/10.1016/S0140-6736(20)30460-8

Cooper, D., & Schindler, P. (2006). Business Research Methods (9th ed.). McGraw-Hill, New York.

Ghebreyesus, D. T. (2020, February 11). World Health Organization. Retrieved from https://www.who.int/news-room/speeches/item/who-director-general-s-remarks-at-the-media-briefing-on-2019-ncov-on-11-february-2020

Gorbalenya, A. E. (2020, March 2). The species Severe acute respiratory syndrome-related coronavirus: classifying 2019-nCoV and naming it SARS-CoV-2. Nature Microbiology, 5, 536-544. doi:https://doi.org/10.1038/s41564-020-0695-z DOI: https://doi.org/10.1038/s41564-020-0695-z

Gupta, A., Madhavan, M. V., Sehgal, K., Nair, N., Mahajan, S., Sehrawat, T. S., . . . Mathew S. Maurer, A. S. (2020, july 10). Extrapulmonary manifestations of COVID-19. Nature Medicine, 26, 1017-1032. doi:https://doi.org/10.1038/s41591-020-0968-3 DOI: https://doi.org/10.1038/s41591-020-0968-3

Halbesleben, Jonathon, Harvey, Jaron, Bolino, & Mark. (2009). Too Engaged? A Conservation of Resources View of the Relationship Between Work Engagement and Work Interference With Family. American Psychological Association, 94(6), 1452-1465. doi:10.1037/a0017595 DOI: https://doi.org/10.1037/a0017595

Helen, Campbell, & Pickford. (2016). Organisational Citizenship Behaviours: Definitions and Dimensions. Saïd Business School Research Papers, 1-13. DOI: https://doi.org/10.2139/ssrn.2893021

Hon, A. H., Chan, W. W., & Lu, L. (2013, june). Overcoming work-related stress and promoting employee creativity in hotel industry: The role of task feedback from supervisor. International Journal of Hospitality Management, 33, 416-424. doi:https://doi.org/10.1016/j.ijhm.2012.11.001 DOI: https://doi.org/10.1016/j.ijhm.2012.11.001

Jing, Z., & M, G. J. (20001, November 30). When Job Dissatisfaction Leads to Creativity: Encouraging the Expression of Voice. Academy of Management Journal, 44(5), 682-696. doi:https://doi.org/10.5465/3069410 DOI: https://doi.org/10.2307/3069410

Katz, D. (1964). The motivational basis of organizational behavior. Journal of the Society for General Systems Research, 9(2), 131-146. doi: https://doi.org/10.1002/bs.3830090206Digital Object Identifier (DOI) DOI: https://doi.org/10.1002/bs.3830090206

Kaur, H. (2023, october 20). The Impact of Occupational Stress on the Performance of Employees: Systematic Review. International Journal of Applied Business and Management Studies, 8(2), 19-34.

Lai, Jianbo, Simeng, YingWang, ZhongxiangCai, & JianboHu. (2020, March 23). Factors AssociatedWithMentalHealthOutcomesAmongHealthCareWorkers ExposedtoCoronavirusDisease2019. JAMA NetworkOpen, 3(3), 1-12. doi:10.1001/jamanetworkopen.2020.3976 DOI: https://doi.org/10.1001/jamanetworkopen.2020.3976

Melo, M. C., & Soares, D. d. (2020, September). Impact of social distancing on mental health during the COVID-19 pandemic: An urgent discussion. International Journal of Social Psychiatry, 66(6), 625-626. doi:10.1177/0020764020927047 DOI: https://doi.org/10.1177/0020764020927047

Montenero, V., & Cazorzi, C. (2022, March 14). Virtual management during the Covid-19 era: Changes in leadership and management. International Entrepreneurship Review, 8(1), 78-94. doi:10.15678/IER.2022.0801.06 DOI: https://doi.org/10.15678/IER.2022.0801.06

Narayanamurthy, G., & Tortorella, G. (2021, February 23). Impact of COVID-19 outbreak on employee performance – Moderating role of industry 4.0 base technologies. International Journal of Production Economics , 234, 1-19. doi:https://doi.org/10.1016/j.ijpe.2021.108075 DOI: https://doi.org/10.1016/j.ijpe.2021.108075

Ooh, S. L. (2023, November). The Relationship between Emotional Exhaustion and Organisational Citizenship Behaviour: Psychological Capital as a Moderator. Employee Responsibilities and Rights Journal, 37(1), 75-86. DOI: https://doi.org/10.1007/s10672-023-09481-2

Organ, D. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington Books.

Raveendran, Jayadevan, Rajeev, & Sashidran. (2021, March 26). Long COVID: An overview. Diabetes & Metabolic Syndrome: Clinical Research & Reviews, 15(3), 869-875. doi:https://doi.org/10.1016/j.dsx.2021.04.007 DOI: https://doi.org/10.1016/j.dsx.2021.04.007

Rodríguez-Rey, Rocío, Garrido-Hernansaiz, Helena, Collado, & Silvia. (2020, Jul 01). Psychological impact of COVID-19 in Spain: Early data report.. Special Section: International Perspectives on COVID-19. 12(5), 550-552. doi:https://doi.apa.org/doi/10.1037/tra0000943 DOI: https://doi.org/10.1037/tra0000943

Sepúlveda-Loyola, W. Rodríguez-Sánchez, I. & Pérez-Rodríguez P. (2022). Impact of Social Isolation Due to COVID-19 on Health in Older People: Mental and Physical Effects and Recommendations. The Journal of nutrition, health and aging, 24(9), 938-947. doi:https://doi.org/10.1007/s12603-020-1500-7 DOI: https://doi.org/10.1007/s12603-020-1500-7

Downloads

Published

2026-05-22

Issue

Vol. 2 No. 1 (2026)

Section

Articles

License

Copyright (c) 2026 Meer Sharafat Hossain, Ummey Hafsa, Md. Nasim, Meer Shafiul Azam (Author)

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

All articles in The Journal of Social Science and Multidisciplinary Enquiry (JSSME) are published under the Creative Commons Attribution 4.0 International License (CC BY 4.0).

  • Authors retain copyright and grant JSSME the right to publish and distribute their work.

  • Anyone may share, copy, redistribute, adapt, and build upon the work for any purpose, including commercial use, provided proper attribution is given.

  • Attribution must include the author’s name(s), article title, journal name, DOI (if available), and the statement “Licensed under CC BY 4.0”.

  • Third-party material not covered by the license must be clearly identified, and separate permission may be required for reuse.

  • JSSME is not responsible for any use of the work by others.

How to Cite

Hossain, M. S., Ummey Hafsa, Md. Nasim, & Meer Shafiul Azam. (2026). The Impact of Perceived Epidemic Concerns on Organizational Citizenship Behaviors: The Mediating Role of Work Stress. Journal of Social Science and Multidisciplinary Enquiry, 2(1), 37-48. https://doi.org/10.65496/jssme.2026.83

Similar Articles

You may also start an advanced similarity search for this article.